Refund Policy
Effective date: March 7, 2026
BlueWizarding Consulting LLC (“BlueWizarding”, “we”, “us”) wants you to be confident in your purchase. This policy explains when and how you can request a refund for credit pack purchases.
1. Refund Window
You may request a refund within 14 calendar days of your purchase date. Requests submitted after the 14-day window will not be eligible for a refund.
2. Usage Threshold
Refunds are available only if you have used fewer than 10% of the credits included in the purchased pack. For example, if you purchased the Starter pack (250 credits), you must have consumed fewer than 25 credits to qualify for a refund. Credits consumed by failed generations are automatically restored and do not count toward this threshold (see Section 6).
3. Processing Time
Once your refund request is approved, the refund is processed within 2 business days. Depending on your bank or card issuer, it may take additional time to appear on your statement.
4. Refund Method
Approved refunds are credited back to the original payment method used at the time of purchase. We do not issue refunds via gift cards, store credit, or alternative payment methods.
5. Partial Refunds
Partial refunds are not available. Refunds are issued for the full pack purchase price only. If you are eligible, you will receive a full refund of the amount paid for that pack.
6. Generation Failures
If a wizard generation fails — for any reason, including technical errors on our end — the credits consumed for that generation are automatically refunded to your account. No action is required on your part. You will see the credits restored in your account balance within a few minutes of the failure.
7. Disputes
If you initiate a payment dispute or chargeback through your bank or card issuer, your BlueWizarding account will be frozen during the review period and you will lose access to the portal and any remaining credits. Disputes are resolved in accordance with Stripe’s dispute resolution process, and the outcome of Stripe’s decision is binding. We encourage you to contact us directly before opening a dispute — we can usually resolve the issue faster.
8. Contact Us
To request a refund or ask a question about this policy, contact us at [email protected]. Please include your account email address and the date of your purchase. We aim to respond within 1 business day.
Questions about credits and pricing? See our Pricing page.